Unified Communications and UCaaS
As technology shifts, the need to stay on top of your communication is paramount for most businesses. In recent studies 700,000 landlines are canceled monthly and remote working employees have rise to 43% as opposed to 39% in 2007. Having a system in place to manage client expectations, your sales teams, implementation, and interdepartmental communication can make or break a business. That’s where unified communications (UC) come into play.
Unified Communications are a complete package that incorporates every single communications tool your organizations uses on a daily basis. Of course, this includes telephone and voice service but it often includes mobile support for organizations that have a BYOD (bring-your-own-device) policy.
Email & voicemail have been a staple of Unified Communications for decades, but we can’t forget other emerging and important tools like audio and video conferencing, instant messaging, and key system emulation. Contact centers and workstream collaboration tools have also become an important part of unified communications.
Every business is different, so hiring an independent agency like Fusion Communications can help you find the perfect Unified Communications services and package that meets your businesses needs and budget.
The goal of Unified communications is designed to help organizations just like your help clients and your employees get consistent user experience in any location and on any device.
How Does UCaaS Play A Roll?
UCaaS means we’ve moved these services to the cloud for advanced support, uptime, and even easier access. As bandwidth has increased, Unified Communications have moved to the clouds to leverage faster access, lower costs, and higher levels of productivity.
If you are considering Unified Communications or Unified Communications as a Service, Fusion can help you. Don’t stress over the hundreds of options and technology offerings available, let us help you find the perfect solution for your business so you can get back to serving your customers. Call today.
Do you have a question, comment, or want to request a free review of your current systems? Contact us at the numbers below or use the contact form on this page and we’ll be happy to assist. We can’t wait to hear from you. Call today!