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 Mitel Contact Center Enterprise Edition
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Contact Center Enterprise Edition is a full-featured, sophisticated offering for high performance contact centers of all sizes, across one or more locations. A scalable, resilient and virtual solution, Contact Center Enterprise Edition delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types.
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