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 Mitel Contact Center Business Edition
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Contact Center Business Edition delivers a subset of the most popular applications found in the Enterprise Edition in a cost-effective package for single-site contact centers with fewer than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off-the-shelf CRM integrations.
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