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Contact Center Solutions

Fusion’s Contact Center Solutions help businesses meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact center with multiple sites, or are simply looking for a more efficient way of sharing calls among internal teams or departments, Fusion has the solutions you need to manage and grow your business.

The move to VoIP technology brings with it the opportunity to expand the assets of the contact center in order to better serve customers. Introduction of email, web chat, fax short message service and even walk-in interactions becomes an easy extension to traditional voice. Support for agents in multiple locations is now as simple as having agents log into their broadband connection. Presence capabilities based on SIP and Microsoft Live Communications Server allow for easy collaboration among the contact center, in-house experts, as well as partners and suppliers. And using Microsoft’s .NET architecture offers tight communications and enterprise application integration today with the promise of even broader integration possibilities tomorrow.

Learn more about “The Expansion of the Contact Center” in a special white paper from McGee-Smith Analytics. For a complete list of Fusion’s Contact Center Solutions, please visit our Products page.


Business Telephone Systems VOIP Systems
Network Services
Data Infrastructure
Video Conferencing
Video Surveillance


Customers have many choices in today’s Voice and Data world and that’s why Fusion associates itself with the leading manufacturers in each sector of the market. With Fusion, you Only Get The Best!

Contact Us

949.852.2300 (main number)
877.852.5977 (toll free)
949.852.2301 (fax)
CSLB# 950350
22672 Lambert St   Suite 614
Lake Forest, CA 92630

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