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Contact Center
Mitel Contact Center Business Edition Contact Center Business Edition delivers a subset of the most popular applications found in the Enterprise Edition in a cost-effective package for single-site contact centers with fewer than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off-the-shelf CRM integrations. |
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Mitel Contact Center Enterprise Edition Contact Center Enterprise Edition is a full-featured, sophisticated offering for high performance contact centers of all sizes, across one or more locations. A scalable, resilient and virtual solution, Contact Center Enterprise Edition delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to se |
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Mitel Customer Service Manager Customer Service Manager provides entry-level contact center functionality for effectively sharing calls among a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. |
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