Southern California's Fastest Growing Voip & Cloud Communications Provider About Fusion | Careers

Call Us! 1.877.852.5977
slideshow image 2 slideshow image 1

Contact Center

Mitel Contact Center Business EditionMitel Contact Center Business EditionContact Center Business Edition delivers a subset of the most popular applications found in the Enterprise Edition in a cost-effective package for single-site contact centers with fewer than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off-the-shelf CRM integrations.
Mitel Contact Center Enterprise EditionMitel Contact Center Enterprise EditionContact Center Enterprise Edition is a full-featured, sophisticated offering for high performance contact centers of all sizes, across one or more locations. A scalable, resilient and virtual solution, Contact Center Enterprise Edition delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to se
Mitel Customer Service ManagerMitel Customer Service ManagerCustomer Service Manager provides entry-level contact center functionality for effectively sharing calls among a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents.


Business Telephone Systems VOIP Systems
Network Services
Data Infrastructure
Video Conferencing
Video Surveillance


Customers have many choices in today’s Voice and Data world and that’s why Fusion associates itself with the leading manufacturers in each sector of the market. With Fusion, you Only Get The Best!

Contact Us

949.852.2300 (main number)
877.852.5977 (toll free)
949.852.2301 (fax)
CSLB# 950350
22672 Lambert St   Suite 614
Lake Forest, CA 92630

© Copyright Fusion Communications Inc.
All Rights Reserved.FS
Local SEO by Crexendo.

Rancho Santa Margarita  ·  Los Angeles  ·  Long Beach  ·  Irvine  ·  Foothill Ranch  ·  Costa Mesa  ·  Anaheim  ·  Santa Ana  ·  Torrance  ·  Newport Beach