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Contact Center

Mitel Contact Center Business EditionContact Center Business Edition delivers a subset of the most popular applications found in the Enterprise Edition in a cost-effective package for single-site contact centers with fewer than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off-the-shelf CRM integrations.
Mitel Contact Center Enterprise EditionContact Center Enterprise Edition is a full-featured, sophisticated offering for high performance contact centers of all sizes, across one or more locations. A scalable, resilient and virtual solution, Contact Center Enterprise Edition delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to se
Mitel Customer Service ManagerCustomer Service Manager provides entry-level contact center functionality for effectively sharing calls among a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents.

Services

Business Telephone Systems VOIP Systems
Network Services
Data Infrastructure
Video Conferencing
Video Surveillance

Testimonials

Customers have many choices in today’s Voice and Data world and that’s why Fusion associates itself with the leading manufacturers in each sector of the market. With Fusion, you Only Get The Best!

Contact Us

949.852.2300 (main number)
877.852.5977 (toll free)
949.852.2301 (fax)

2400 Main St.   Suite 200
Irvine, CA 92614

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